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Managed Copilot

Microsoft 365 Copilot, built into how your team works.

Copilot can give your team hours back every week, but a license only gives access. We turn it into results. We find the work your people repeat, get your data ready, test one workflow at a time in a measured 30-day pilot, then manage and expand it every month.

Bring one task your team repeats every week.

  • Workflows, not a feature tour

    We map one job your team repeats, step by step, and decide what Copilot drafts and what stays with your people. Each person leaves training with workflows they’ll use the next week, and every output is a draft your people check.

  • Ready before it’s switched on

    Permissions, old and duplicate files, sign-in security and a written AI use policy are all handled before licenses go out.

  • Managed, then expanded

    Monthly coaching and a new workflow every month, a quarterly review that ends in a signed 90-day plan, and agents or automation when the numbers justify it.

One job, start to finish

A customer request, from inbox to sent

This is the kind of work we start with: a job that arrives every week and follows the same steps. Proposals, monthly reports and onboarding follow the same pattern. Each step is measured against your baseline, and your monthly report shows what changed.

Example monthly value report
  1. 1 · Copilot

    Read the request

    Copilot in Outlook summarizes what the customer is asking for, by when, and what needs confirming.

  2. 2 · Copilot

    Check it against your work

    It pulls the customer's history and your service list from files your team can already open.

  3. 3 · Copilot

    Draft the quote and reply

    It drafts the work order, quote and response in Word and Outlook from your approved templates.

  4. 4 · Your team

    Review and send

    Your people check pricing, scope and commitments. Nothing reaches the customer without their sign-off.

  5. 5 · Together

    Make it repeatable

    The prompts become a template the whole team uses, and the time it takes is measured against your baseline.

Where Copilot fits

The work your team repeats, across the business

We confirm and rank these with your team during discovery, starting with the work that happens most often and takes the longest.

Sales and proposals

  • Proposals from past work and the client's scope
  • Meeting prep and follow-up
  • Account research

Customer service

  • Request summaries and replies
  • Work orders and quotes from your templates

Operations

  • SOPs and process documents
  • Status reports
  • Meeting recaps with action items

Finance

  • Budget-vs-actual commentary
  • Recurring management reports
  • Excel analysis in plain English

HR and onboarding

  • Onboarding packs from your policies
  • Job descriptions
  • Policy summaries

Leadership

  • A weekly business briefing
  • Decisions, risks and commitments across meetings

Ready before it’s switched on

Copilot sees what your people can see

What discovery usually finds

  • Company-wide sharing links on HR or pricing files
  • Outdated procedures and duplicate price sheets
  • No written AI use policy

Each one is fixed in the Prepare phase, before a single license goes out.

Copilot answers from the email, chats and files each person can already open in Microsoft 365. That is what makes it useful, and it is also the risk: if a salary spreadsheet or a pricing file was shared with the whole company years ago, Copilot will summarize it for anyone who asks.

So we start with your data, not the licenses. Discovery finds the workflows worth improving and the permissions that need tightening. Licenses only widen beyond the pilot group after the pilot proves its value and you make a go decision.

What we check before anyone gets a license

  • Who can see what: company-wide links, inherited access and outside sharing
  • Old and duplicate files: outdated procedures, price sheets and conflicting versions
  • Labels on HR and contract files, so sensitive data stays protected
  • Sign-in security: MFA, and access removed for people who've left
  • A written AI use policy: what your team may do, must verify and must not enter

The rollout

Five phases, each with a finish line

Every phase ends with something you can hold: a scorecard, a signed policy, a results report, a library your team uses, and a 90-day plan.

  1. Discover Weeks 1–2

    Team interviews, an inventory of your workflows scored for where Copilot fits best, and baseline time measurements.

    Finish lineReadiness scorecard and ranked workflows

  2. Prepare Weeks 2–3

    A permissions and data review that fixes oversharing before anyone gets a license, plus your AI use policy.

    Finish lineSigned AI use policy

  3. Pilot 30 days

    A small pilot group works three to five real workflows with weekly check-ins, and we measure the results against your baseline.

    Finish lineResults report and a go/no-go decision

  4. Train During pilot and rollout

    Role-based training where each person leaves with workflows they'll use the next week, plus a prompt and workflow library built for your business and quick-reference guides.

    Finish lineYour own prompt and workflow library

  5. Manage Ongoing, monthly

    Support and coaching, a new workflow every month, adoption reporting and quarterly reviews, then agents and automation when the numbers justify them.

    Finish lineQuarterly review and a signed 90-day plan

Ready to pick the first workflow?

Book a discovery call

The managed service

One plan, everything included

One flat monthly fee for your whole organization, never per seat. Microsoft 365 Copilot licenses are billed at Microsoft’s price, and your fee is set after discovery, once we know your scope.

Managed Copilot

One plan, everything included

  • Copilot license and tenant administration
  • How-to support and escalation
  • Monthly adoption snapshot
  • New-user onboarding
  • Monthly workflow coaching session
  • A new workflow designed every month
  • Quarterly business review and 90-day plan
  • Quarterly AI policy and governance review
  • Power Automate and agent builds (scoped)
  • Ongoing data governance monitoring

12-month agreement, billed monthly. Larger data cleanup, if discovery finds it is needed, is scoped separately.

Questions

Before you start

Do we need Microsoft 365 already?

Yes. Copilot works on top of your Microsoft 365 subscription. Discovery confirms which of your licenses qualify and who should get Copilot first.

Is our data used to train the AI?

Microsoft 365 Copilot runs inside your own Microsoft 365 tenant. Microsoft states that prompts, responses and data accessed through Microsoft Graph aren’t used to train its foundation models (Microsoft Learn). Our job is making sure the right people see the right data inside your tenant.

How do we know it is worth it?

We measure how long your chosen workflows take before the pilot starts. The pilot results report compares against that baseline, so the go/no-go decision is made on your own numbers.

What if the pilot does not work?

Then you don’t widen the rollout. Licenses only go beyond the pilot group after a go decision.

What happens after the pilot?

If you decide to go ahead, licenses reach the rest of the team in stages, training continues by role, and the monthly service begins: coaching, a new workflow each month and a quarterly review that ends in your next 90-day plan.

Bring one task your team repeats every week.

On a discovery call we’ll talk through that work, where you are with Microsoft 365, and whether Copilot is a fit yet. If it isn’t, we’ll tell you.